Return & Refund Policy

We make small-batch and made-to-order goods in our Tampa studio. If something is wrong, tell us and we will make it right.

Standard, non-custom items

Contact cozyafllc@gmail.com within 14 days of delivery to request a return. After approval, send the item back within 30 days of delivery. It must be unused, in its original condition, and returned with its original packaging and proof of purchase.

Made-to-order, custom, and personalized items

You may request a cancellation within 12 hours of purchase if production has not started. Once production begins, made-to-order, custom, or personalized items are not eligible for change-of-mind returns. This does not limit your rights if the item arrives damaged, defective, unsafe, materially different from the listing, or with the wrong finish or shade.

Damaged, defective, or incorrect orders

Contact us within 7 days of delivery. Include your order number and clear photos of the item, plug and cord when relevant, packaging, shipping label, and box condition. If we sent the wrong item or the item arrived damaged or defective, we will cover the approved return or replacement shipping.

Change-of-mind returns

For eligible standard items, the buyer is responsible for return shipping. Original shipping charges are not refundable. Returns sent without authorization may not be accepted.

Exceptions

Gift cards, used items, items damaged after delivery, and final-sale or clearance items cannot be returned unless they arrived damaged, defective, unsafe, or incorrect.

Refunds

We will inspect the approved return and email you when the refund is issued to the original payment method. Banks and card issuers may take additional time to post the credit.

Questions

Email cozyafllc@gmail.com before returning anything.