Shipping & FAQ
Shipping Information
How long does fulfillment take?
- Ready-to-ship items: typically 1–3 business days.
- Made-to-order items, including spine lamps: typically 3–5 business days.
Peak-season or custom work can take longer. If a product page or order confirmation gives a longer production window, that item-specific window applies.
How long does delivery take?
Standard United States delivery typically takes 3–7 business days after processing. Tracking is emailed when the carrier accepts the package.
Do you ship internationally?
We currently ship within the United States only. Email cozyafllc@gmail.com before ordering if you need an international quote.
Can I change my address?
Send corrections before fulfillment begins. We cannot guarantee address changes after production starts or a shipping label is created.
Returns & Order Problems
Can I return an item?
Eligible standard, non-custom items may be requested for return within 14 days of delivery and sent back within 30 days of delivery. Made-to-order, custom, or personalized items are not eligible for change-of-mind returns after production begins.
Damaged, defective, unsafe, materially different, or incorrect orders—including the wrong finish or shade—are always covered. Contact us within 7 days with your order number and clear photos. Read the full Return & Refund Policy.
My package arrived opened, damaged, or did not arrive. What should I do?
Email us within 7 days of delivery or the last carrier scan. Include photos of the item, shipping label, packaging, and box condition. Keep all packaging while we investigate.
Product Questions
What materials do you use?
We use PLA and resin according to the product design. Each listing identifies the materials and finish for that item.
Which lamp shade or finish will I receive?
You will receive the shade and finish shown or selected on the product page and order confirmation. If an exact component becomes unavailable, we will contact you before fulfillment—no silent substitutions.
Can I request a custom order?
Yes. Email cozyafllc@gmail.com with your idea. Custom timelines are confirmed before purchase and are often 1–2 weeks.
Do you offer wholesale?
Yes, we work with select retailers. Contact us for pricing and minimums.
Still have questions?
Email cozyafllc@gmail.com.